We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Thaleron Ltd is a company incorporated and registered in England and Wales under company number 13883809 and whose registered office is at Ashton Cottage, Egley Road, Woking, England, GU22 0AT. Thaleron Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the Data Protection Act 2018 (Data Legislation) and we are responsible as ‘controller’ of that personal information for the purposes of the Data Legislation.


We collect the following personal information when you provide it to us:If we have your consent, we may use your personal data to make suggestions and recommendations to you about goods or services that may be of interest to you. If you would like to unsubscribe from any emails from us, you can also click on the ‘unsubscribe’ button at the bottom of the email. We do not seek to collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, in the course of providing services to you, you may supply us with the names of people in your family who are under the age of 18. Unless you provide specific instructions for us to do so (and you provide us with all necessary parent/guardian consents), we will not use children’s names on property plans (and will instead refer to “Child 1”) to avoid storing this special category data.

We also obtain personal information from other sources as follows:• Automated technologies or interactions. As you interact with our website, we may automatically collect certain technical data (for example, browser type and version, time zone setting and location, browser plug-in types and version, operating system and platform and other technology on the devices you use to access this website) about your equipment, browsing actions and patterns. We collect this data by using cookies and other similar technologies but do not collect any personal data from these cookies. For more information about how to disable cookies on your device, please see• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:(a) people who refer you to us, including quantity surveyors and architects;(b) credit checking: to enable us to make credit decisions about you, we may search the files of credit reference agencies (who will record the search). Your information may be linked to records relating to other people living at the same address with whom you are financially linked;(c) identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

We may share your name, home address and other contact details with our third party suppliers. This data sharing enables us to bring in the right suppliers to deliver the services we supply to you. Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.We will share personal information with law enforcement or other authorities if required by applicable law.We will not share your personal information with any other third party.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements – we keep your file containing any personal data we have collected from you (save for payment details which are deleted immediately after use) for 6 years after your project has completed and our contact with you has ceased.

5. TRANSFER OF YOUR INFORMATION OUT OF THE EEA. To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.: • with our suppliers located outside the EEA – for example, we may provide your address details to a supplier based outside the EEA (for example, in the USA or Turkey (depending on the specification of your project) in order to supply furniture, fabrics, carpets and other items to you for your project.  We will only supply other personal data (e.g. your name) with your address if you specifically ask us to do so – for example, if you want to contract with that supplier directly for the supply of those items; and • if you are based outside the EEA.We will always liaise with you in advance if we need to or are required by you to supply anything more than your address to third party based outside the EEA.  We will use our best endeavours to ensure the transfer complies with data protection law and all personal information will be secure. 

Under the Data Legislation you have a number of important rights free of charge. In summary, those include rights to:• fair processing of information and transparency over how we use your use personal information• access to your personal information and to certain other supplementary information that this privacy notice is already designed to address• require us to correct any mistakes in your information which we hold• require the erasure of personal information concerning you in certain situations• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations• object at any time to processing of personal information concerning you for direct marketing• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you• object in certain other situations to our continued processing of your personal information• otherwise restrict our processing of your personal information in certain circumstancesFor further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on the ICO’s website concerning individuals’ rights under the Data Legislation.If you would like to exercise any of those rights, please:• email, call or write to us (our contact details are at the bottom of this privacy notice)• let us have enough information to identify you • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and• let us know the information to which your request relates

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 9. HOW TO COMPLAINWe hope that we can resolve any query or concern you raise about our use of your information.The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113. 

This privacy notice was published on 31.12.2023We may change this privacy notice from time to time, when we do we will inform you via email.

Please contact us if you have any questions about this privacy notice or the information we hold about you.If you wish to contact us, please send an email to or write to Ashton Cottage, Egley Road, Woking, England, GU22 0AT.